Warranty service for America's largest retailers
America's best massage chair repair technicians
Our technicians are trained specifically on massage chairs, not general appliance repair. The country's largest retailers and brands trust BitRobotic with their warranty repairs, and our team has completed more than 10,000 repair visits.
- Trained massage chair technicians
- On-site & remote video repair
- Nationwide coverage
A warranty repair, start to finish
- Claim receivedSent to us by the retailer or brand
- ScheduledWe contact the customer and schedule a visit
- Repair completedOn-site or remote, by a trained technician
- Back in comfortWe close the claim and report back to the retailer
- Repair visits completed
- 10,000+
- Of customers helped every year
- Thousands
- Combined master-tech experience
- 30+ years
- Technicians from Florida to Alaska
- Nationwide
Our technicians
Trained massage chair technicians, not general appliance repair
Every BitRobotic technician is trained, equipped and backed up, so your customer gets a real fix from someone who knows these chairs.
Trained on massage chairs
Our technicians are trained specifically on massage chairs: roller mechanisms, airbags, control boards and wiring. Not general appliance repair.
Manuals and guidance for every job
Each technician gets the service manuals and step-by-step guidance for the chair in front of them.
A senior tech on the line
During every repair, a senior technician is a call away to help diagnose the problem and confirm the fix.
Done to the vendor's standards
Our technicians follow each brand's procedures and send the reports and photos the brand requires.
Who we serve
Built for the brands that sell chairs and the people who own them
Retailers & brands
Your warranty team in the field. You send the claim. We schedule the customer, diagnose the chair, install the parts and close it out with a clean report.
How we work with partnersChair owners
Did your retailer or brand send you to us? You're in good hands. See what happens next, how to get ready, and what to do if your chair is out of warranty.
Get ready for your visitWe service the leading massage chair brands, including
What we fix
Every major system in the chair
Our technicians work on the leading massage chair brands and the factory platforms behind them.
Massage mechanism
Roller carriage, tracks, gears and the position sensors that run the auto programs.
Air system
Airbags, air pump, valves and hoses.
Electronics
Main control boards, power supplies and fuses.
Wiring & sensors
Harness faults, intermittent connections and limit switches.
Motors & actuators
Recline, leg rest and foot extension that stall or won’t move.
Controllers
Remotes, touch screens and app connections.
Heat & comfort
Heating pads, foot rollers and calf kneading.
Audio & Bluetooth
Speakers, Bluetooth modules and chargers.
Why BitRobotic
Diagnosis, not guesswork
Too many chair repairs turn into a parts-swapping guessing game. Ours don't. We find the actual fault, fix it, and get the chair back to doing its job.
See our servicesSeasoned technicians
Most of our technicians have been in the massage chair business for more than four years, and some for up to 18.
Built for one-trip repairs
Video triage before the visit means our technician arrives knowing what to look for.
Nationwide coverage
A growing network of technicians from sunny Florida to snowy Alaska.
Remote video repair
Some fixes don’t need a visit at all. We can walk you through it on a video call.
Need a warranty service partner you can count on?
Tell us about your claim volume and where your customers are. We'll show you how BitRobotic fits into your warranty process.